Your business needs application support and maintenance services more than you can ever imagine. Developing good applications to reach out to your customers is not enough; you have to regularly check for their reliability, relevancy, availability, and efficiency to grow your service efficiency. An up-to-date and efficiently working application is key to your business's continuous success.
Since 2016, Protovo Solutions has offered a complete range of support and maintenance services for various applications and reduced work complexity. We understand your business aims and objectives, study the functionality of your app, and improve them according to your customer's needs and demands.
We offer services in two main areas: Application Support Services and Application Maintenance Services. Both include an extensive list of services to take the performance of your application to the next level.
We make your applications well-equipped with all the information your users need regarding your products, services, business, and operations. We provide guiding material for users like Manuals, FAQs, Technical and product information, and knowledge base detailed research.
We provide full-range solutions for custom and platform-based applications, including:
Customization issues corrections
Change the databases and codes
Customization Issues correction
Our team is expert in digging deeper into your application's infrastructure and getting to the configuration issues to resolve everything for you. Services we provide include:
Resolve incidents related to software configurations
Install relevant and useful software.
User accounts and application environment administering
Perform root cause analysis of the issues through log investigation
There might be a point in your business career where the user encounters some basic and continuous usage issues with your applications like login/out failure, incorrect password, support issue, and others. So, hiring a professional to resolve all the problems quickly saves your time and avoids delays in your performance.
We provide services like:
Prioritizing support request
Registering and receiving requests submitted via audio/video calls, social media networks, a self-service portal, email, chat, etc.
Solving basic user issues like logging in/out, password reset, etc.
Rocketing the unsolved issues to a higher support level and providing issue status updates relevant to an agreed SLA
Our application maintenance services can help you eliminate any issue you are facing with application evolution, QA and testing, application security, compliance, and performance management. We deeply adhere to each area and deliver a full range of services to maximize your applications' performance output.
We ensure to improve your application's quality, functioning, and performance by fixing, introducing, and integrating new app features.
You can trust us with:
API, UI, Unit testing
Manual and Automated testing
Regression and exploratory testing
Integration testing
Functioning testing
Localization and compatibility testing
Security testing
Usability testing
We are experts in introducing new application enhancements for custom and platform-based applications.
For Custom Applications
We develop new and updated features
Add software integrations
Introduce application containerization and re-architecting
For Platform-based Applications
We introduce new application customizations
Application security management is important for your customer and business data safety.
We deliver:
24/7 security monitoring
Penetration testing
Detailed vulnerability reports Misconfiguration diagnostics
Scheduled app vulnerability
Mitigating and removing vulnerabilities
Your applications need to perform well without any issues to infuse strength and optimization to your business services. The stability and scalability of the apps are extremely important to boost your continuous business growth.
To ensure your business applications are performing well, we provide:
Selecting and configuring tools to help in efficient performance testing and monitoring
Performance testing for load, scalability, stress testing, and stability
Performance monitoring to investigate evolving slowdowns or other unfavorable trends affecting your business
We analyze and improve app compliance relevancy with industry standards and regulations like GLBA, PCI DSS, GDPR, HIPPA, etc. through:
Automated scanning of the app
Manual analysis of the app
Resolving the severity of issues affecting compliance
We're here to help you 🙂, We believe there
are no problems, only solutions.
Book an obligation-free
consultation and find out how we can help you or your business.
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more about your business.